Privacy Policy for XPS XPress Louisville
Effective Date: 07/01/2026
XPS Xpress Louisville respects your privacy. This Privacy Policy explains how we collect, use, and protect information submitted through our website, contact forms, quote request forms, phone calls, and other communication with our store. By using this website, you agree to the terms of this Privacy Policy.
Information We Collect
We may collect personal information when you contact us, request a quote, submit a form, call the store, or communicate with XPS Xpress Louisville.
The information we collect may include:
Name
Company name
Email address
Phone number
Project details
Product interests
Approximate project size
Timeline
Message details
Any other information you choose to provide
We may also collect basic website usage information, such as browser type, device type, pages visited, general location data, referral source, and website activity. This information may be collected through cookies, analytics tools, website hosting tools, or similar technologies.
How We Use Your Information
XPS Xpress Louisville may use the information we collect to:
Respond to contact form submissions
Provide product pricing and quote information
Answer questions about epoxy flooring supplies and coating products
Help recommend products, color systems, pigments, flakes, quartz, tools, or surface prep supplies
Follow up about product availability or project needs
Improve our website and customer experience
Maintain business records
Communicate with customers by phone, email, or text when appropriate
We do not sell your personal information.
Text, Phone, And Email Communication
If you submit your phone number, email address, or quote request, you agree that XPS Xpress Louisville may contact you about your request by phone, email, or text message.
Message and data rates may apply if text messaging is used. You may request that we stop contacting you at any time.
How We Share Information
We may share limited information with trusted service providers who help us operate our website, process forms, manage communications, provide hosting, run analytics, maintain security, or support our business operations.
These service providers are only given access to information needed to perform their services.
We may also disclose information if required by law, legal process, business transfer, fraud prevention, security concerns, or to protect the rights, property, or safety of XPS Xpress Louisville, our customers, or others.
Cookies And Website Tracking
Our website may use cookies or similar technologies to help the website function, understand how visitors use the site, improve performance, and support marketing or analytics. Cookies may collect information such as pages visited, time on site, browser type, device type, and referral source. You can adjust your browser settings to refuse cookies or notify you when cookies are being used. Some parts of the website may not function properly if cookies are disabled.
Third-Party Tools
Our website may use third-party tools such as website hosting, forms, analytics, spam protection, security tools, advertising tools, or customer communication platforms. These third-party tools may collect or process information according to their own privacy policies and terms.
Links To Other Websites
Our website may contain links to other websites. XPS Xpress Louisville is not responsible for the privacy practices, content, or policies of third-party websites.\ If you leave our website, we encourage you to review the privacy policy of the website you visit.
How We Protect Your Information
We take reasonable steps to protect the information submitted through our website and business communication channels. However, no website, internet transmission, email, text message, or electronic storage system can be guaranteed to be completely secure. By using this website, you understand that information submitted online carries some level of risk.
How Long We Keep Information
We may keep contact information, quote requests, project details, and communication records for as long as reasonably necessary to respond to requests, provide service, maintain business records, resolve disputes, comply with legal obligations, and operate our business.
Your Choices
You may contact XPS Xpress Louisville to:
Request access to information you submitted
Ask us to correct your information
Ask us to delete certain information
Opt out of future marketing communication
Ask questions about this Privacy Policy
We may need to verify your identity before fulfilling certain requests.
Children’s Privacy
This website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.
If you believe a child has submitted personal information through our website, please contact us so we can review and delete the information if appropriate.
Changes To This Privacy Policy
XPS Xpress Louisville may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.
Your continued use of the website after changes are posted means you accept the updated Privacy Policy.
Contact Information
If you have questions about this Privacy Policy or how your information is handled, please contact us:
XPS Xpress Louisville
1733 Mellwood Ave
Louisville, KY 40206
Phone: (502) 806-2599
Website: https://www.xpsxpresslouisville.com/